Massachusetts Education Jobs

Team Summary

At GAF, we are at the forefront of innovation in the industrial sector, bringing modern solutions to the building materials space. Extending beyond the home, the roads that connect us—to our families, to our work, and to how and where we want to spend time—are a critical part of our daily lives.

A newly launched initiative called GAF Roads, aims to disrupt the road maintenance market with a cutting-edge solution that improves the life cycle and performance of asphalt pavement. We believe that we can create better roads that are also better for budgets and communities. This is a dynamic, fast-paced growth initiative looking for candidates that espouse a curious, proactive, and adaptable mindset.

Job Summary

As a GAF Roads Customer Operations Specialist, you will be the point of contact for all post-sale customer-related activities. From the time our Sales team closes a deal, you will take ownership of the pavement project — working directly with many stakeholders, including customers, contractors, internal sales, internal operations, and others to ensure project success and satisfaction.

This role requires a high degree of discretion, independent judgment, and problem-solving to navigate complex projects, anticipate roadblocks, and ensure smooth project execution. If you love seeing a plan come together through collaboration, communication, and a passion for getting the details right, then this is the role for you.

Essential Duties

• Specific responsibilities include, but are not limited to:• Lead planning, coordinating, and managing the job work plan to ensure smooth execution and alignment across stakeholders• Oversee order and logistics of all necessary materials, equipment, & tools for executing the job• Use and help further develop communication and planning tools, exercising independent judgment to resolve issues and adjust plans as needed• Develop and enhance communication and planning tools to improve coordination and project visibility• Define, implement, and refine relevant SOPs to drive consistency and efficiency in operations.• Serve as the primary point of contact for incoming service requests—be it from our Field Technicians or Customers—and independently triage and resolve issues to keep projects on track

Qualifications Required

• H.S. Diploma or General Education Degree (GED)

• 5+ years of customer service related experience

• Project management skills with desire for high accountability and comfortable pushing stakeholders to follow up

• Attention to detail

• Clear communicator, adept at mediation and confident managing conflict (calm under pressure)

• Customer focus & service — you enjoy talking to customers and it’s in your DNA to be a people pleaser

Qualifications Preferred

• Bachelor’s Degree

• Problem solver who champions data-driven decision making

• Familiarity with asset management processes and tools

• Experience with project management tools like Monday.com and JIRA

• Digital savvy/native, and if not, facility for learning new tools

Travel Requirements: Limited travel (5-10%) to team and customer meetings as well as key projects

Consideration will be given based on geography, candidate experience, and qualifications.

Annual Salary Range: 58,500-74,750

We believe our employees are our greatest resource. We offer competitive salary, benefits, 401k, and vacation packages for all full time permanent positions. We are proud to be an equal opportunity workplace and GAF, Standard Logistics, SGI, and Siplast are proud to be affirmative action employers. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you have a disability or special need that requires accommodation, please let us know. If applying for positions in the U.S., must be eligible to work in the U.S. without need for employer sponsored visa (work permit).

Privacy Policy (https://www.gaf.com/en-us/about-us/privacy-and-legal/privacy-policy) CA Privacy Applicant Notice (https://www.gaf.com/en-us/about-us/privacy-and-legal/applicant-privacy-notice)

With 130+ years in the industry, GAF is the leading roofing manufacturer in North America. As a member of the Standard Industries family of companies, we are also part of the largest roofing and waterproofing business in the world.

Our communities help give our work meaning and the products we manufacture help protect what matters most. The shingles help to shelter the families living in the homes in our towns. The TPO helps protect what is under that hospital’s roof. In addition to quality products, we make sure they are installed by quality craftsmen and women. The full GAF portfolio of solutions is supported by an extensive national network of factory-certified contractors.

GAF continues to be the leader in quality and offers comprehensive warranty protection on its products and systems. Our success is driven by a commitment to empowering our people to deliver advanced quality and purposeful innovation and the desire to protect what matters most. ​