MassMutual Financial Group Learning and Performance Consultant in Springfield, Massachusetts

Since 1851, MassMutual’s commitment has always been to help people protect their families, support their communities, and help one another. This is why we want to inspire people to Live Mutual. We at MassMutual value diversity and inclusion. We’re people helping people.

A career with us means you will work alongside exceptional people and be empowered to reach your professional and personal goals. Our employees are the foundation of what makes MassMutual a strong, stable and ethical business. We seek and value unique and varied perspectives and experiences because we believe we are stronger when all voices are heard. We invite you to bring your bright, innovative ideas to MassMutual as we continue to help millions of Americans rely on each other.

Together, we’re stronger.



This position is responsible for the administration, enhancement design and testing and maintenance support of the Learning Management System (LMS) Pinpoint for MML Investors Services, Inc. (MMLIS) including the publishing of training content. It has responsibility for the relationship management with the LMS vendor. It also partners with MMLIS Operations, MMLIS Product, MMFA Sales, and field agencies on field access to training. This position also has responsibility for the creation of training for MML Investors Services LLC (MMLIS) products. Development is mainly e-Learning and reference sheets.

MMLIS training team is responsible for determining the strategy, creation, implementation and management for all MMLIS training needs. This includes analyzing current training material, identifying new training opportunities with the launch of new programs or product roll-outs and the storage of all materials within a learning management system (LMS).


  • Strong working knowledge of Learning Management Systems (LMS), Pinpoint desired.

  • Strong working knowledge of MMLIS.

  • Knowledge in all areas of Instructional Design (ADDIE Model: Analysis, Design, Development, Implementation, Evaluation of training).

  • Strong performance consulting skills. Identify the performance skills, knowledge and information gaps of a targeted audience and recommend and create learning experiences to close these gaps.

  • Strong design skills in word and PowerPoint

  • Knowledge of Brainshark and Articulate360

  • Strong project management / time management

  • Strong relationship management skills

  • Strong written and communication skills

  • Good negotiation skills

  • Ability to demonstrate strong process improvement skills/behavior

  • Strong analytical and organizational skills


  • Manages all aspects of the LMS

  • Manages field and home office access to training based on specified criteria

  • Publishes to Learning Management System (LMS).

  • Monitors, troubleshoots and responds to training team email box.

  • Conducts needs assessment and strategic learning assessments to develop the basis for curriculum development for new product rollouts and new platforms.

  • Partner with MMLIS Product team to ensure efforts are aligned and utilizing consistent training tools and approaches.

  • Creates content development, design and implementation of instructional materials through multiple media delivery methods such as webcsting, e-Learning and written materials.

  • Regularly assesses and maintains existing MMLIS product required and recommended training materials and makes updates.

  • Works closely and partners with MMLIS Product, Operations and Communication as well as MMFA Compliance.


  • Bachelor’s Degree in related field

  • Series 7 preferred or willingness to obtain within 12 months of hire date

  • 5+ years related experience in the financial services industry

  • 3-5+ years related experience in instructional design

  • 3-5+ years in managing an Learning Management System

  • Authorized to work in the United States without sponsorship now or in the future

Ranked No. 77 in the annual FORTUNE ® 500 Ranking (FORTUNE ® Magazine, June 2017) and recognized as a World’s Most Ethical Company by Ethisphere, MassMutual is guided by a single purpose: We help people secure their future and protect the ones they love. As a company owned by our policyowners, we are defined by mutuality and our vision to put customers first. It’s more than our company structure – it’s our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources, and rely on each other when it counts. At MassMutual, we Live Mutual.


Focus on the Customer: We understand our customers well and look for every opportunity to deliver an experience that is clear, easy, personal, human, empowering and trustworthy.

Act with Integrity: We deliver on our promises by being open, honest and humble and by adhering to the letter and spirit of applicable laws, rules, regulations and company policies.

Value People: We respect and learn from each other’s diverse backgrounds, experiences and ideas. We engage and develop people to their greatest potential.

Work Collaboratively: We work together to achieve results by actively listening, seeking, understanding and creating solutions as a unified team driving toward one company, one culture, one brand.

Achieve Results: We focus on winning by exceeding expectations and getting better – everyone, every day.

For more information, visit or find us on Facebook, Twitter, LinkedIn, YouTube, Google+, Instagram and Pinterest.

MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply.

At MassMutual, we’re fostering an inclusive and dynamic environment where our employees are valued for who they are and can build successful careers. For us, diversity and inclusion is more than a goal, it’s the only way forward.

• 100% rating on the Human Rights Campaign Corporate Equality Index (2018)

• National Association for Female Executives Top Company for Executive Women (2017)

• DiversityInc Noteworthy Company (2017)

• Disability Equality Index® (DEI) Best Place to Work for Disability inclusion (2017)

• Working Mother Media 100 Best Company (2017)

• Military Friendly Employer (2018)