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Springfield Technical Community College Special Programs Coordinator in Springfield, Massachusetts

Special Programs Coordinator, Center for Access Services (CAS) Program Job Description: Reporting to the Director of Center for Access Services (CAS), the Special Programs Coordinator works collaboratively to oversee the day-to-day operations of CAS. The Special Programs Coordinator works closely with the CAS team as well as college and community partners to serve and assist students to overcome non-academic barriers that stand in the way of self-sufficiency and their ability to remain enrolled at the college. The Special Programs Coordinator serves as the dedicated liaison to specialized student support initiatives at the college. The College seeks candidates who, through their work and life experiences, service to the community, and teaching and/or research, can contribute to our diversity, inclusivity, and equity goals. Responsibilities: - Work collaboratively with the Director of CAS to create, implement, and assess CAS operational policies, procedures, and services; train, motivate, and evaluate performance of assigned staff; plan and manage the day-to-day operations, services, and programs; maintain documentation of all service contacts, referrals, and outcomes. - Provide ongoing case management to students, ensuring semester-to-semester persistence; Develop individualized student action plans to ensure they are receiving appropriate benefits and services for which they are eligible. - Maintain an accurate and complete record management system to ensure that the proper documentation of all student data ?is entered into the database. - Manage a high volume of incoming referrals while maintaining patience and a heightened level of professionalism. Utilize motivational interviewing and other positive/engaging strategies to sustain meaningful relationships with students. - Lead collaborative efforts with college partners and community service agencies to provide wraparound/holistic supports to students. - Meet with various academic and student service areas to encourage access, assess needs, and promote collaborative delivery of services; develop co-sponsorships, alliances, and partnerships with other student service areas and academic departments; maintain interoffice affability. - Serves as liaison to specialized student support initiatives, including, but not limited to TRIO Student Support Services, Male Initiative for Leadership and Education, and LEAD: Female Initiative for Leadership and Education. - Participate in professional development opportunities and professional organizations. - Oversee the Ram Mini Mart operations (CAS food pantry). - Meet regularly with the Director of CAS to communicate all activities and concerns within areas of responsibility. - Performs other duties and responsibilities related to those listed above which do not alter the basic level of the position. Requirements: -Bachelor's degree in education, higher education, counseling, social work or closely related field; with three (3) years of experience and/or training, which may include college transition programs, counselor or advising, grant funding administration, budget development, program/project management, event planning, administrative work in an academic environment; or an equivalent combination of education, training, and experience. -Proficient in social work/case management best practices that have proven successful for people from lower socioeconomic status, underserved, and diverse populations. -The ability to evaluate, audit, deduce, and/or assess data using established criteria. Includes exercising discretion in determining actual or probable consequences and in referencing such evaluation to identify and select alternatives. -The ability to inform and guide others by applying principles of counseling in addressing specific situations. -The ability to apply principles of influence systems, such as motivation, incentive, and leadership, and to exercise independent judgment to

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