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Worldwide Tech Services Sr Training Specialist in Tewksbury, Massachusetts

Description Sr. Training Specialist Worldwide TechServices is a global leader in delivering technology services and solutions to the world’s most demanding clients. Headquartered in Tewksbury, MA we provide infrastructure and professional services to the world’s leading technology providers, outsourcers, large and small businesses and consumers. Job Summary This position is responsible for the training, course development and delivery of instructor led training for computer equipment and satellite devices in order to maximize student competency. Training consists of classroom environment and virtual training. Responsibilities * Conduct virtual training with new hires in all areas of technical requirements and call processes * Conduct instructor led stand-up training for satellite and other products as required * Analyze and evaluate training material to facilitate course content and design * Develop and deliver refresher training programs * Identify areas for improvement and make recommendations to increase the quality and effectiveness of course content * Reports status of course development and training on a regular basis to Sr. Management * Assist with technical support to field engineers as required * Additional duties may be required to meet business needs * Additional requirements may exist if offer of employment is extended ## Requirements Requirements Education and Experience * May require a Bachelor’s degree. Typically requires 4-7 years of relevant experience * Experience with Satellite maintenance required * Preference given to individuals with working knowledge of instructional design and delivery of instructor led training * Prior experience with stand-up class room training preferred Skills * Strong technical aptitude * Strict adherence to detail required * Proficient in Word, PowerPoint and Excel * Strong written and oral communication skills * Strong analytical and troubleshooting skills * Ability to work independently and in a team environment * Ability to prioritize work and manage multiple priorities Additional Requirements Ability to lift up to 60lbs, including lifting 28ft extension ladder Ability to work at high elevations, may include pitched rooftops Ability to withstand exposure to outside elements, both cold and heat Some travel may be required Ability to sit and talk on the phone for prolonged periods of time, up to 8 hours per day Requisition Number: 21-0251 Post Date: 6/10/2021 Title: Sr Training Specialist Position Type: Full Time City: Tewksbury State: MA Zip Code: 01876
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