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American Institutes for Research Part-Time Technical Trainer / Instructional Designer in Waltham, Massachusetts


Join AIR as a Part-Time Technical Trainer / Instructional Designer with ourWorkforce Development ( program area, as we support the healthy, productive, and evolving workforce vital to the United States’ economy and democracy. Our experts have decades of experience in workforce policy and practice, labor policy, postsecondary transformation, economics, and adult education. We work together towards addressing structural barriers in the workforce across race, class, and gender. We provide rigorousresearch and evaluation ( , and results-driventechnical assistance and training ( throughout the United States at all levels of the system.

Our work focuses on:

  • Career and technical education

  • Postsecondary education

  • Workforce policy and programs

  • Adult learning

  • Human capital solutions

  • Individuals with disabilities

Use your experience, knowledge, and education to help us deliver on our mission: to contribute to a better, more equitable world.

Candidates hired for the position may work remotely within the United States (U.S.) or from one of our U.S. office locations . This does not include U.S. territories.

About AIR:

Established in 1946, with headquarters in Arlington, Virginia, AIR is a nonpartisan, not-for-profit institution that conducts behavioral and social science research and delivers technical assistance to solve some of the most urgent challenges in the U.S. and around the world. We advance evidence in the areas of education, health, the workforce, human services, and international development to create a better, more equitable world.

AIR’s commitment to diversity goes beyond legal compliance to its full integration in our strategy, operations, and work environment. At AIR, we define diversity broadly, considering everyone’s unique life and community experiences. We believe that embracing diverse perspectives, abilities/disabilities, racial/ethnic and cultural backgrounds, styles, ages, genders, gender identities and expressions, education backgrounds, and life stories drives innovation and employee engagement. Learn more about AIR's Diversity, Equity, and Inclusion Strategy and hear from our staff byclicking here ( .


The responsibilities for the position include:

  • Drive targeted technical upskilling in support of client digital transformation and Sales Enablement

  • Create virtual instructor-led training materials such as, but not limited to Facilitator and Participant materials, slide decks, Instructional Guides, Job Aids, etc.

  • Develop instructional videos including scripts, storyboards, and video captures

  • Create online interactive training using the Articulate 360 suite (Rise & Storyline experience required) and Adobe Creative Suite

  • Visualize workflows through graphics

  • Facilitate virtual instructor-led sessions, leveraging technical expertise gained through train-the-trainer, system hands-on practice, and mentoring by Project Lead

  • Become a subject matter expert (SME) in all functional areas of clients’ products to gain the ability to deliver training and provide knowledge transfer

  • Document FAQs throughout training sessions in order to support client adoption

  • Support and participate in systems requirement gathering sessions with the client to keep track of changes that would impact training

  • Revise technical / system documentation to incorporate system and product updates requested by customers and internal users

  • Assist with development of curriculum for new courses

  • Schedule and manage coordination of hosting Live and Virtual Training Offerings

  • Collaborate with the AIR Project Manager to ensure completion of the training in accordance with the agreed project plan


Education, Knowledge, and Experience:

  • Bachelor’s degree in Instructional Systems Design or Instructional Technology, or other related field

  • Application of instructional design methods, adult learning principles and understanding of “modern learner” engagement strategies

  • At least 3 years of work experience as a software Trainer

  • At least 2 years of Salesforce CRM or SaaS training experience

  • Experience conducting virtual webinar-based training (via MS Team, Zoom, Webex, etc.)

  • Experience with Agile methodology and workflows


  • Strong attention to detail and commitment to accuracy when writing

  • Excellent interpersonal skills to ensure effective communication with individuals at all levels and from diverse backgrounds

  • The ability to produce concise, high-level summaries and briefings accessible to broad audiences

  • Ability to translate technical processes and concepts in simple terms while ensuring material is engaging and interesting

  • Strong technical aptitude and desire to figure out new technologies

  • Demonstrated track record of interfacing professionally with stakeholders, business partners, and other internal and external clients

  • Ability to build trust, follow-through, and collaborate well with a variety of stakeholders and teams via remote engagement


Applicants must be currently authorized to work in the U.S. on a full-time basis. Employment-based visa sponsorship (including H-1B sponsorship) is not available for this position. Depending on project work, qualified candidates may need to meet certain residency requirements.

All qualified applicants will receive consideration for employment without discrimination on the basis of age, race, color, religion, sex, gender, gender identity/expression, sexual orientation, national origin, protected veteran status, or disability.

AIR adheres to strict child safeguarding principles. All selected candidates will be expected to adhere to these standards and principles and will therefore undergo reference and background checks.

This position offers $43.00 per hour. Salary offers are made based on internal equity within the organization and external equity with competitive markets. Please note this is the salary for candidates that are based in the United States.

AIR maintains adrug-free work environment ( .

Fraudulent Job Scams Warning & Disclaimer:

AIR is aware of individuals falsely presenting themselves as AIR representatives.Fraudulent job scams seek to extract sensitive information or money from victims. To protect yourself, please be aware that AIR recruitment will only email you from an “” domain. Please take extra caution while examining the email address, for example jdoe is correct and jdoe is not a legitimate AIR email address . If you are unsure of the legitimacy of a communication you have received, please reach outto .

If you see a job scam, or lose money to one, report it to the Federal Trade Commission (FTC) at . You can also report it to your state attorney general . Find out more about how to avoid scams at .

#LI-AS1 #LI-Remote #LI-Hybrid

Submit an interest application (

Please note, each section of the application is required in order for you to be considered for this opportunity. If you do not complete the required screening questions, or if you close your browser before completing each section of the application, your application will not be submitted for this position.

American Institutes for Research is an equal employment opportunity/affirmative action employer committed to excellence through diversity. Minorities, women, individuals with disabilities and veterans are encouraged to apply.

American Institutes for Research’s commitment to Diversity goes beyond legal compliance to its full integration in our strategy, operations and work environment. Diversity is valued and Inclusion is reflected in all efforts to recruit, develop, and engage the diverse staff needed to accomplish our mission.

ACCESSIBILITY NOTICE: If you need a reasonable accommodation for any part of the employment process due to a physical or mental disability, please send an email to Taliba Boone at or call 202.403.5000.

Job Location US-Remote | US-VA-Arlington | US-NC-Chapel Hill | US-IL-Chicago | US-MD-Rockville | US-CA-Sacramento | US-MA-Waltham

Job ID 13056

Job Location United States

Category Technical Assistance