Bentley University Senior Assistant Director, Graduate Admission in Waltham, Massachusetts
Department: Graduate Admissions
Summary of Position:
As part of cohesive and collaborative Graduate Admissions team, this position effectively deploys recruitment strategies to attract and yield highly qualified domestic, international, and online students across a broad portfolio of MBA and MS programs.
Represent the Graduate School, promote its programs, and actively engage prospects at various domestic and international fairs, conferences, school visits, and events, and host regional info sessions and meet-ups; develop and maintain mutually beneficial partner relationships, internally and externally.
Execute a best-practice customer service approach, working proficiently with the Slate Customer Relationship Management (CRM) system and collaborating with colleagues to ensure full life cycle management of each lead; provide timely response to individual inquiries and initiate proactive outreach to prospective students in various stages of the application or admission process to encourage their forward movement and achieve targets for enrollment and pipeline management.
Work closely with faculty program directors, the Dean’s office, Enrollment Services, and other key offices to develop an understanding of the program, prerequisites, admissions criteria, and related trends; demonstrate and reflect an understanding of and commitment to Bentley’s mission and core values.
Evaluate candidates based on a portfolio of educational, professional, and personal experience evidenced by submitted materials, interviews, and interactions to make decisions regarding admission, scholarship awards, and credit evaluation Advise prospective students on program offerings and requirements, admission standards and procedures, and the Bentley graduate student experience using a customer-focused approach; collaborate with other offices to engage and nurture relationships and to communicate information about financial aid, social/community opportunities, advising and registration processes, and career services.
Aggressively and proactively monitor and adjust progress toward individual goals in an effort to achieve team goals through efficient time-management, pipeline management, and the application of sound judgement in prioritizing activities.
Marginal Duties Work collaboratively with Admission team members and with Marketing & Communications staff in the planning and execution of marketing strategies (paid search, email campaigns, and social media activities); assist in managing social media messages and presence for graduate admissions, including contributing content to and monitoring activity in admitted student online communities.
Participate in continuous evaluation and improvement of recruitment strategies, policies, and processes in support of graduate enrollment management best practices.
Perform other duties and special projects as assigned to meet changing business needs.
At least 3 years of experience in sales, business development, fundraising, or recruiting with a demonstrated track record of success in exceeding targets.
Excellent communication and interpersonal skills; demonstrated ability to write and speak professionally and persuasively and to engage diverse audiences through both group presentations and individual consultations; fluency in English.
Strong project management and time management skills in a team environment; a record of highly motivated, self-directed, and results-oriented accomplishments with respect to both individual and team goals.
Demonstrated aptitude for leveraging technology in the recruitment process. Strong analytical and problem solving skills; ability to exercise sound judgement in a fast-paced customer service environment.
Must hold and maintain a valid, unrestricted United States driver’s license, with an insurable history as determined by Bentley’s insurance carrier. Must be able to travel domestically and internationally.
Ability to work flexible hours, including occasional evenings and weekends.
Master’s Degree in Business or Higher Education Administration or Student Personnel.
Graduate, adult or corporate recruitment experience.
At least one year of international experience (professional or personal).
Experience evaluating international transcripts.
Experience working with Slate CRM.
Fluency in at least one additional language.
Posting #: FY181P1936
Bentley University requires reference checks and may conduct other pre-employment screening.