Massachusetts Education Jobs

We are looking for a full-time Customer Service Representative to join our amazing team! This opportunity will be the primary point of contact for customers inquiring about all of our products & services. Come join our rapidly growing, highly successful company & grow with us in a supportive environment. Duties & Responsibilities: Managing a high volume of incoming calls in a professional manner Handling inquiries such as general product information, technical issues, & pricing Take ownership of thoroughly understanding the features & benefits of all the consumer products & services we offer Stay up to date on all pricing, procedures, promotions, tools, & systems used Clearly provide customers with product & service information Resolve customers\' concerns &/or complaints promptly & professionally & identify & escalate any priority issues Enter customer information into the Customer Database (Salesforce) Making cold calls to prospective customers Making proactive calls to existing customers for next service appointment date Provide follow-up customer calls when necessary Ideal Candidates: High attention to detail & the ability to multi-task Self-motivated, team player Thrives in high-paced environments Positive attitude & competitive spirit Experience in a busy call center setting &/or handling multiple phone lines Ability to demonstrate exemplary customer service skills, ensuring all actions reflect high quality customer care Must demonstrate computer literacy; including, but not limited to: strong typing skills, speed, accuracy, & the ability to learn & use computerized systems Experience with Salesforce or CRM systems Demonstrates strong verbal & written communication skills Qualifications: Must have a high school education or equivalent Must speak English Previous customer service experience in a service industry Benefits: Health Insurance Dental Insurance Vision Insurance Long Term Disability Insurance Company Paid Life Insurance Paid Time Off 401K with Company Match Uniform Allowance Growth opportunities High employee satisfaction We are looking for someone who truly enjoys their relationships with customers. If you think you might be like-minded & are looking for a supportive environment in which to thrive, we would love to speak with you! Thank you for your interest in our customer service representative position, we look forward to hearing from you!