Massachusetts Education Jobs

Call Center Representative

(Onsite Chelmsford, MA)

Why Work Here?

• Innovative Environment: develops products that directly save lives and improve patient outcomes.

• Growth Opportunities: The company is known for its cutting-edge medical technologies and solutions, offering employees the chance to work on innovative projects in a fast-evolving field.

• Collaborative Culture: The company promotes teamwork and collaboration, creating a supportive and inclusive work environment.

• Global Presence: chance to work in an international setting and make a broad, global impact.

• Recognition and Stability: With its strong reputation and history in the medical technology field, a stable, reputable employer.

Qualifications:

• Call Center experience - inbound call center with data entry

• Strong Computer Skills; Microsoft Excel, Microsoft Outlook, Microsoft Word

• Experience utilizing ERP Softwares (Five5 or SAP preferred)

• High volume call center experience

• Medical Device industry experience preferred

• Detail-oriented

Job Overview:

• Respond to general product inquiries, guiding customers with accurate and helpful information.

• Address broader concerns or questions about company services, fostering customer satisfaction.

• Handle approximately 75 calls per day, assisting customers with their inquiries.

• 100 orders daily, which may come through various channels such as phone, fax, and email.

• Maintain professionalism and efficiency while addressing a wide range of customer needs.

• Majority of the calls coming in are customers calling in with regards to their orders; for example, there might be an issue with their order (incorrect color was shipped) or they might be checking on the status of their order or shipment)

• Input orders into ERP (Enterprise Resource Planning) software, ensuring accuracy and prompt processing.

• Provide customers with updates on the status of their orders or shipments.

• Assist customers in placing new orders as needed.

Work Environment:

• They will be bonsite. Boston office.

• Monday – Friday

• Hours: 8am-6pmest. 8.5 hours

• Lunch will be staggered

Pay and Benefits

The pay range for this position is $24.00 - $24.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Westford,MA.

Application Deadline

This position is anticipated to close on Mar 28, 2025.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.