Massachusetts Education Jobs

Description

Responsibilities:

The Enterprise Customer Communications (ECC) Marketing Partner supports Citizens’ 1:1 marketing to existing customers across a variety of products and initiatives. The Marketing Partner will join the ECC Marketing team and is responsible for the creative strategy and execution of messaging across channels, including email, SMS, and mobile container space.

This individual will oversee the end-to-end creative development of personalized messaging, including strategic direction, oversight of template and content development, channel hand-off, quality assurance testing, vendor management, final approvals, and auditing. They will engage directly with marketing strategy leads, product managers, compliance, and creatives to develop briefs resulting in the content needed to support a product’s lifecycle. Additionally, the Marketing Partner will ensure consistency across products and deliver recommendations on best practices.

The Marketing Partner will be responsible for:

• Executing flawless end-to-end marketing – Develop, implement, and track omnichannel campaigns

• Developing creative briefs to inform customer campaigns and partnering directly with copywriters and designers from a project management standpoint

• Handling multiple projects simultaneously with attention to detail and diligent organization/project management

• Using campaign performance metrics and analytics to inform decision making and strategic recommendations

• Collaborating with key marketing and business partners resulting in clear inputs, decisions and alignment of project objectives and key results

• Ensuring alignment with brand guidelines and managing inventory of production creative assets

• Ensuring all assets are implemented in full compliance with defined processes and regulatory guidelines in partnership with legal/risk/compliance partners

Required Qualifications:

• 1-3 years of experience in Marketing, Communications, or related experience

• Excellent interpersonal and communication skills to develop and nurture relationships, influence key stakeholders, and resolve conflicts independently to mutually agreeable solutions

• Strong project management, organization, and prioritization skills and ability to quickly re-prioritize in a dynamic environment

• Proven track record of problem-solving and delivering strategic insights and recommendations

• Self-starter with impeccable attention to detail and a high sense of urgency

• Computer proficiency including MS Office (Word, PowerPoint, and Excel)

Desired Qualifications:

• Previous CRM or Email Marketing experience and knowledge

• Experience working in Agile

Education:

• Bachelor’s degree required

Hours & Work Schedule

• Hours per Week: 40

• Work Schedule: M-F

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens), provides equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability, or history or record of a disability, ethnicity, gender, gender identity or expression, transgendered and transitioning individuals, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens we are committed to fostering an inclusive culture that enables colleagues to bring their best selves to work every day and where all are expected to be treated with respect and professionalism. Employment decisions are based solely on experience, performance, and ability. We perform our best so we can do more for our customers, colleagues, communities and shareholders.

Why Work for Us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth

Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

05/02/2025