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Elements Behavioral Health Alumni Advisor in Worcester, Massachusetts

Position Summary

The Alumni Advisor facilitates and maintains assimilation of program attendees into Promises Behavioral Health facility-specific Rooted alumni program and provides continuous monitoring and support alumni services.

Primary Duties and Responsibilities

  • Participates in regular national alumni team conference calls and 1/1 calls with the National Alumni Director
  • Ensures that each client has been sufficiently educated on Promises alumni aftercare services and, if consenting, completes opt-in agreement to be contacted post-discharge

  • Completes alumni profiles in Salesforce for all consenting clients within one-week post discharge from a Promises program

  • Maintains/updates all alumni profiles in Salesforce when new information is gathered
  • Documents each phone call made to alumni in Salesforce

  • Completes aftercare calls at the following frequency post-discharge: ≤ 1 week, 1 month, 3 months, 6 months, 9 months & 1 year

  • Facilitates weekly alumni services education groups with clients prior to discharge
  • Facilitates weekly local alumni meetings (consisting of check-in, topic discussion and speaker meetings); schedules and maintains guest speaker lineup
  • Facilitates weekly virtual alumni meetings
  • Plans and facilitates monthly alumni events/activities including an annual Homecoming celebration
  • Coordinates with PBH marketing department and supplies them with essential information to develop print and digital graphics for alumni meetings and events
  • Creates and maintains email blast schedule for meetings and events
  • Maintains and monitors facility specific alumni social media page and PBH alumni app
  • Other duties and special projects as requested by Executive Director or National Director of Alumni
  • Has the autonomy to make decisions regarding their alumni department as it falls within the parameters of PBH Rooted Alumni Community national standards

Knowledge, Skills, and Abilities

  • Must have knowledge of 12-step programs and/or additional recovery methods
  • Event planning skills
  • Exemplary interpersonal skills
  • Ability to communicate effectively, both verbally and in writing; read and interpret written information; write clearly and informatively
  • Able to work both independently and collaboratively
  • Ability to maintain confidentiality of all medical, financial, and legal information
  • Ability to work effectively with diverse cultures, beliefs, and genders
  • Knowledge of MS Office
  • Available for alternate, evening and weekend schedules and shifts may be required to meet client needs, state and regulatory agency requirements and business necessity

Job Qualifications and Requirements

Education:

  • Completion of a drug and alcohol studies program preferred
  • Some college work preferred

Experience:

  • 2+ years' addiction or mental health related experience

Applicable State Requirements:

  • Must meet pre-employment and maintain all applicable state and job-related guidelines for background screening, fingerprinting, drug testing, health screening (if applicable)

Working Conditions

  • Office environment; employees are protected from weather conditions or contaminants, but not necessarily occasional temperature changes

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

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