State of Massachusetts Assistant Program Director-Central Region Reception Center in Worcester, Massachusetts

The Department of Youth Services (DYS) is the juvenile justice agency for the Commonwealth of Massachusetts. We work with young people who are detained or committed and provide detention, custody, diagnosis, education and support to young people ages 7-21. Most of the youth served are between the ages 14 and 18. The Department promotes positive change for the youth committed to our care, and has been on the forefront of de-institutionalization, in part, by providing adolescent-focused rehabilitation to youth in residential treatment.

The goal of DYS is to focus on youths’ gradual reintegration back to the community as productive citizens. DYS works in partnership with provider agencies, law enforcement and school officials, families, communities and others to ensure that the services provided are effective and that they create pathways to success for the young men and women in DYS care and custody. By working in close collaboration with these entities, DYS can continue to help make communities better and safer places.

We are seeking a dynamic individual for the role of Assistant Program Manager to support the Central Region Reception Center located at 363 Belmont Street, Worcester MA 01604.

The Assistant Program Director is responsible for, but not limited to the following:

• Assist in the management of an Alternative to Detention and Overnight Arrest unit for juveniles; ensure a high quality of care and oversight of the population; conduct security audits and checks; ensure adequate controls for contraband; respond to programmatic issues and emergencies; ensure that DYS policies and procedures are adhered to; ensure adequate staff to client ratios that conform to Early Education and Childcare regulations; coordinate unit repair and improvement Activities, ensure the safety of clients staff and contractors; conduct investigations when necessary; in the Program Director’s absence manage all aspects of program operations.

• Direct, assign and supervise the work of direct care professionals in the program; confirm and approve time in SSTA for subordinate staff; prepare work schedules; manage the use of overtime; provide comprehensive in-service training program and ensure staff members are certified annually in Restraint Techniques, Suicide Prevention First Aid, CPR and PREA; supervise Group worker III personnel and all those in the reporting structure, complete EPRS reports and work with HR to administer a process for progressive discipline.

• Prepare written materials including but not limited to Monthly Report, internal and external investigative reports, serious incident reports, emergency/contingency plans; recommend corrective action for subordinate staff; update and revise program procedures. Ensure effective communication within the program by organizing and acting as chair of regular staff meetings; monitor daily logs; review videotapes; meet in formal supervision and respond to program staff concerns on an as needed basis.

• Participate in the JDAI (Juvenile Detention Alternative Initiative) Program

• Provide oversight of Emergency Preparedness training and drills, PREA audit compliance; provides written response post-audit/on- site visit to inquiries from DYS monitors to ensure DPH compliance.

• Act as role model and mentor to program staff; work as member of the program’s team of senior staff in developing program goals and objectives and, in general terms, enhance program operation.

Preferred Qualifications

The Assistant Program Director should possess the following skills and/or knowledge:

• Strong management, organizational, interpersonal and written communication skills

• Knowledge of the detention system utilized by DYS, the goals and objectives of DYS

• Should be proficient in the following: MS Word and MS Excel, Power Point and Outlook

• Knowledge of Principles of Juvenile Detention Alternative Initiative (J.D.A.I.)

• Ability to supervise and integrate employees and programming from a variety of disciplines

• Knowledge of and the ability to work with other areas of the criminal justice field

• Considerable knowledge of State laws pertaining to juvenile laws and juvenile rights

• Considerable knowledge of and experience in juvenile/adult corrections

• Ability to properly restrain or subdue juvenile offenders through appropriate use of handcuffs or other restraint techniques.

This is a Civil Service position. If there is no Civil Service list for this title, employees appointed must take and pass the next Civil Service examination when administered. Transportation requirement: must have reliable transportation. Minimum Age Requirement: 21 years

Hours to be Worked: 37.5 per week

Shift: 1stShift 10:00am – 6:00pm

Days Off: Friday and Saturday

Employment is contingent on a Background check.

Pre-Employment Requirements: Candidates must pass a pre-employment screening which includes: 1) Drug Screening; 2) Psychological Screening; 3) Medical Examination; and 4) Physical Abilities Test (PAT) for direct care positions. If you would like more information, please logon to the DYS website to access detailed information on the Pre-Employment process.

The ideal candidate is flexible and responsive to change. Employees in this position may be required to work extended hours, nights, holidays and/or weekends as our residential facilities require 24/7 monitoring.

A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit and click on "Information for Job Applicants".

  • Education, licensure and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website.

For questions, please the contact the CYF Office of Human Resources at 1-800-510-4122 and select option #2.

First consideration will be given to those applicants that apply within the first 14 days.

Applicants must have at least (A) four years of full-time, or equivalent part-time, professional, administrative, supervisory or managerial experience in business administration, business management, public administration, financial management, or professional experience in a particular specialty (i.e. scientific, professional, or technical), and (B) of which one year must have been in a supervisory or managerial capacity, or (C) any equivalent combination of the required experience and the substitutions below.

Incumbents may be required to have a current and valid motor vehicle driver’s license at a class level specific to assignment.


I. A Bachelor's or higher degree with a major in business administration, business management, public administration, financial management, or degree related directly to the specialty may be substituted for two years of the required (A) experience.

II. A Graduate or higher degree with a major in business administration, business management, public administration, financial management, or degree related directly to the specialty may be substituted for three years of the required (A) experience.

II. A Bachelor's or higher degree with a major other than in business administration, business management, public administration, financial management, or degree related directly to the specialty may be substituted for a maximum of one year of the required (A) experience.

An Equal Opportunity/Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

Job: *Administrative Services

Organization: *Department of Youth Services

Title: Assistant Program Director-Central Region Reception Center

Location: Massachusetts-Worcester-363 Belmont Street

Requisition ID: 180003NL